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Terms & Conditions

Free worldwide shipping

We offer free worldwide shipping with DHL. All orders will be dispatched no later than the following business day and delivery normally takes 1–5 business days, depending on destination. During summer holiday (june–aug) expected delivery time is 10–14 business days.

Payment

All our payments are handled securely through either Klarna (invoice or credit card) or PayPal (credit card only). Klarna is available in Sweden, Norway and the UK whereas PayPal is available worldwide. Please note that you do not need a PayPal account to pay with PayPal. Ivy Watch Co. never stores any credit card information and all payments are handled securely using SSL encryption.

Orders within the European Union includes VAT. All orders outside of the European Union excludes VAT. Instead you may have to pay import and custom duties.

Return & Refund policy

If you are not happy with your Ivy Watch Co. product, we are not happy. We therefore offer free returns and exchanges for products purchased from our website within 14 days of delivery. If you would like to return or exchange your product, please send us an e-mail to hello@ivywatchco.com and we will arrange for your product to be picked up by one of our shipping partners.

Your payment will be refunded as soon as we have received your item in new, unused and re-sellable condition, with the original packaging and other materials. Items returned that are not deemed by us to meet these criteria may be sent back to the customer.

Guarantee

Ivy Watch Co. guarantees the proper function of our watches for a period of two years from the date of purchase. The guarantee excludes normal wear-and-tear (notably the wear-and-tear of leather straps), loss, theft, or damage due to misuse. Please note that the guarantee does not cover damage to our leather straps due to excessive exposure to water from e.g. showering or swimming.

Other product information

As our leather straps are hand made from organic materials, please note that they may differ slightly in color and will wear naturally over time. Also, please note that the bracelet is delivered in standard length and can be adjusted to perfect fit by removing links at your local jeweler or watch retailer.

Personal information

Ivy Watch Co. will save personal data if necessary to complete your order. We treat all such information with strict confidentiality. Please let us know if you would like to make changes to or remove your personal data.